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Frequently asked questions

Answers before you hand us your revenue cycle.

Clear answers about medical billing, RCM, pricing, credentialing, coding, onboarding, technology, security and working with Curify Solutions.

General

About Curify Solutions

1. What does Curify Solutions do?

Curify Solutions provides medical billing, revenue cycle management, medical coding, billing and coding audits, provider credentialing, denial management, virtual assistance, front desk support, and related healthcare administrative services. Our goal is to help healthcare practices improve collections, reduce revenue leakage, and spend less time managing billing operations.

2. Who does Curify Solutions work with?

We work with healthcare providers and medical practices that need support managing billing, collections, credentialing, coding, administrative workflows, and other revenue cycle functions. Our services can be adapted to the size, specialty, and operational needs of each practice.

3. Do you provide services to practices across the United States?

Yes. Curify Solutions supports healthcare practices across the United States. Our team can work remotely with practices while integrating into their existing billing and administrative workflows.

4. Why should a practice outsource medical billing instead of managing everything in-house?

Outsourcing can reduce the cost and complexity of recruiting, training, managing, and retaining an internal billing team. It also gives practices access to dedicated billing resources focused on claim submission, denial follow-up, A/R recovery, payment posting, and reimbursement performance.

Medical Billing & RCM

How we manage revenue

5. What is included in your medical billing services?

Our medical billing services can cover eligibility verification, charge entry, claim preparation and submission, payment posting, denial management, insurance follow-up, accounts receivable management, appeals, reporting, and other revenue cycle activities depending on the needs of the practice.

6. Does Curify manage the complete revenue cycle?

Yes. Through our revenue cycle management services, we can support the revenue cycle from the early stages of patient and insurance verification through claim submission, payment posting, denial management, A/R follow-up, appeals, and collection reporting.

7. How does Curify handle denied or rejected claims?

Our team reviews the reason for the denial or rejection, identifies the underlying issue, corrects the claim when appropriate, resubmits or appeals it, and follows up with the payer. We also look for recurring denial patterns so preventable issues can be addressed earlier in the workflow.

8. Can Curify help recover old accounts receivable?

Yes. We can review outstanding A/R, prioritize claims based on age, value, payer, and status, investigate unresolved balances, and follow up with payers to recover eligible outstanding revenue.

9. Do you handle insurance follow-up and payment posting?

Yes. Insurance follow-up and payment posting can be included as part of our revenue cycle services. Accurate payment posting also helps identify underpayments, denials, adjustments, and unpaid balances that require additional follow-up.

10. Can Curify work alongside our existing billing staff?

Yes. A practice does not necessarily need to replace its existing team. Curify can support specific areas such as A/R follow-up, denial management, credentialing, audits, coding, or other functions where additional capacity or expertise is needed.

Pricing

How our collection-based model works

11. How does Curify Solutions charge for medical billing services?

Our pricing is collection-based, so our success is directly tied to your practice's success. We charge an agreed percentage of the collections we manage for your practice. Simply put, we get paid when your practice gets paid. This keeps our incentives aligned with yours and gives our team a direct reason to improve collections, reduce denials, follow up on outstanding claims, and protect your revenue. The exact percentage depends on factors such as specialty, practice size, claim volume, existing A/R, and the services included.

12. Why does Curify use percentage-based pricing?

Percentage-based pricing aligns our goals with yours. Instead of charging the same fixed amount regardless of collection performance, our compensation is connected to the revenue collected for your practice. When collections improve, both the practice and Curify benefit.

13. Does Curify charge the same percentage to every practice?

No. Every practice has a different specialty, provider count, claim volume, payer mix, existing A/R position, and service requirement. We first understand the scope of work and then provide a pricing structure based on the actual needs of the practice.

14. Are there setup or onboarding fees?

Pricing and onboarding requirements depend on the services and complexity of the engagement. We recommend discussing your current billing environment with our team so we can provide a clear proposal before work begins.

15. Can we get a customized quote before committing?

Yes. We can review your practice size, specialty, billing volume, current challenges, and required services before providing a customized proposal. You can start by contacting Curify Solutions for an initial discussion or practice audit.

Credentialing

Payer enrollment and provider support

16. Does Curify provide provider credentialing and payer enrollment services?

Yes. Curify Solutions provides provider credentialing support, including payer enrollment and other administrative steps required to help providers participate with insurance networks.

17. How long does provider credentialing take?

Credentialing timelines vary depending on the payer, provider type, completeness of documentation, and whether additional information is requested. Some payers process applications faster than others, so there is no single timeline that applies to every enrollment.

18. Can Curify help with CAQH and recredentialing?

Yes. Credentialing support can include assistance with CAQH information, documentation updates, payer applications, follow-ups, and recredentialing requirements depending on the needs of the provider.

Coding & Audits

Accuracy, documentation and revenue protection

19. Does Curify provide medical coding services?

Yes. Curify Solutions supports medical coding workflows with a focus on accurate code selection, documentation alignment, cleaner claims, and reducing coding-related billing issues.

20. Do you provide medical billing and coding audits?

Yes. Our audit services can help identify billing errors, coding discrepancies, documentation issues, denial patterns, missed revenue opportunities, and other weaknesses that may be affecting reimbursement.

21. How can a billing audit help our practice?

A billing audit can provide a clearer picture of where revenue may be leaking from the cycle. It can uncover recurring denials, delayed follow-up, coding issues, documentation gaps, unpaid claims, or workflow problems that may otherwise remain unnoticed.

Technology & Support

Onboarding, systems and data protection

22. Can Curify work with our existing EHR, EMR, or practice management system?

In many cases, yes. Our team is designed to work within the systems and workflows already used by the practice. We review your current technology environment during onboarding to determine the best way to integrate our team without unnecessary disruption.

23. Do we need to change our existing software to work with Curify?

Not necessarily. Our goal is to work with your existing systems wherever practical. If there are limitations or workflow issues that affect billing performance, we can discuss them with your team before recommending any changes.

24. How does Curify protect patient and practice information?

Curify takes the protection of healthcare information seriously. Access to systems and patient information should be limited to authorized personnel and handled through processes designed to support applicable HIPAA requirements and secure healthcare operations. Specific security, access, and Business Associate Agreement requirements can be discussed during onboarding.

25. How can our practice get started with Curify Solutions?

Start by contacting our team and telling us about your practice, current billing setup, provider count, specialty, claim volume, and the challenges you are experiencing. We can review your situation, identify areas where Curify can help, and recommend an appropriate service and pricing structure.

Still have a question?

Tell us what is happening in your billing workflow and we will help you identify the next step.

Contact Curify Solutions